Privacy Policy

Last updated: May 12, 2026

JawaabAI ("we", "us", or "our") provides AI-powered WhatsApp sales automation services to businesses in Pakistan. This Privacy Policy explains how we collect, use, and protect information when you interact with our service — whether as a business client or as a customer of a business using JawaabAI.

1. Information We Collect

When you or your customers interact with a JawaabAI-powered WhatsApp bot, we may collect:

• WhatsApp phone number — to identify the conversation
• Messages sent to the bot — to process orders, leads, and customer support requests
• Name and delivery address — only when voluntarily provided to complete an order
• Business enquiry details — when you submit a lead form on our website
• Website analytics — anonymised page views, device type, and referral source (no personal identifiers)

We do not collect payment card details, passwords, or government ID numbers.

2. How We Use Your Information

• To respond to messages and process orders on behalf of the business you messaged
• To notify business owners of new orders and leads in real time
• To send a follow-up message if you expressed interest but did not complete an order (once only)
• To generate anonymised analytics reports for the business owner
• To improve JawaabAI's AI models and service quality

3. WhatsApp and Meta

JawaabAI operates through the Meta WhatsApp Business API (official, Cloud API). All messages are transmitted via Meta's infrastructure and are subject to WhatsApp's Privacy Policy. We access only the messages you send to the business's WhatsApp number — we cannot read your personal WhatsApp conversations.

4. Data Storage and Security

• Conversation data is stored in a secured MongoDB Atlas database (cloud-hosted, encrypted at rest)
• Our servers run on Railway (US West region) with HTTPS enforced on all connections
• Access to business data is protected by unique access codes and admin keys
• We do not sell, rent, or share your data with third parties for marketing purposes

5. Data Retention

Conversation history is retained for up to 12 months to allow business owners to review order and lead history. After 12 months, data is automatically purged. You may request earlier deletion by contacting us.

6. Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Request correction or deletion of your data
• Opt out of follow-up messages at any time by replying "STOP" to the WhatsApp bot

7. Cookies and Analytics

Our website (jawaabai.com) uses Google Analytics and our own anonymised page view tracker. IP addresses are hashed before storage and never stored in raw form. No personally identifiable information is collected through website analytics.

8. Children's Privacy

JawaabAI is a B2B service intended for businesses. We do not knowingly collect information from individuals under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us